Removal Van Bromley Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Van Bromley provides household and commercial removal, packing, and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 We, us, our: Refers to Removal Van Bromley as the service provider.

1.2 You, your, client, customer: Refers to the person, company, or organisation booking or using our services.

1.3 Services: Refers to removal, packing, loading, transport, unloading, storage, and any other services we agree to provide.

1.4 Service area: Refers to the areas in which we routinely operate, including Bromley and surrounding locations, as may be updated by us from time to time.

1.5 Goods: Refers to all items handled, transported, packed, stored, or otherwise dealt with by us on your behalf.

2. Scope of Services

2.1 We provide removal and related services for residential and commercial customers, including but not limited to local moves within Bromley and regional moves to and from the wider area.

2.2 The precise scope of services will be set out in your quotation and/or booking confirmation. We are not obliged to provide any service not expressly confirmed in writing.

2.3 We reserve the right to refuse to move or handle any items that we reasonably believe to be unsafe, unlawful, hazardous, excessively heavy, or otherwise unsuitable for transport.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the property, access, parking, inventory of items, and any special requirements. Quotations are based on the information you provide.

3.2 Quotations are normally given as an estimate of cost and may be revised if:

(a) you change the date, time, or scope of the booking;

(b) the information you provided is incomplete, inaccurate, or has changed;

(c) access to properties is different from what was described;

(d) there are delays or additional work outside our reasonable control.

3.3 A booking is only confirmed once you have accepted our quotation and we have sent a booking confirmation. We may request a deposit as a condition of confirmation.

3.4 It is your responsibility to ensure that the date, time, addresses, and service details in the booking confirmation are correct. Any errors should be notified to us immediately.

4. Access, Parking, and Your Responsibilities

4.1 You are responsible for ensuring suitable access for our vehicles at all collection and delivery addresses, including any necessary permits or authorisations for parking and loading.

4.2 If suitable parking is not available, or if we incur parking charges or penalties while acting on your instructions or due to the lack of appropriate arrangements, you agree to reimburse these costs in full.

4.3 You must ensure that the premises are ready for our arrival, that all goods are prepared as agreed, and that you or an authorised representative is present throughout the service to provide instructions and sign necessary documents.

4.4 You are responsible for securing all valuables, important documents, money, and personal items. We recommend that such items are transported personally by you and not placed in our vehicles.

5. Packing and Preparation of Goods

5.1 Unless otherwise agreed, you are responsible for packing and preparing all goods for transport, including adequate wrapping and securing of fragile items.

5.2 Where we provide packing services, we will use reasonable care in packing goods using appropriate materials. However, you remain responsible for informing us of any items of particular fragility, value, or sensitivity.

5.3 We will not be liable for damage arising from poor packing where:

(a) you have packed the goods yourself; or

(b) you have instructed us to transport items that our staff have advised are inadequately packed.

6. Prohibited and Restricted Items

6.1 We will not carry or store any items that are illegal, dangerous, explosive, flammable, corrosive, perishable, or otherwise unsuitable for transport, including but not limited to:

(a) weapons, ammunition, or fireworks;

(b) gas cylinders, fuel, or hazardous chemicals;

(c) controlled substances or illegal goods;

(d) live animals or plants, unless agreed in writing;

(e) perishable food items intended for long-distance moves.

6.2 If such items are found in your goods, we may remove, dispose of, or destroy them, and you will be responsible for any associated costs, damages, or penalties.

7. Payments and Charges

7.1 Our charges are normally based on time, distance, volume, and complexity of the move, as detailed in your quotation.

7.2 Unless otherwise agreed, payment terms are as follows:

(a) a deposit may be payable at the time of booking;

(b) the balance is payable on or before the day of the move or in accordance with the payment schedule notified to you.

7.3 We reserve the right to refuse to commence or continue a service if payment has not been made in accordance with the agreed terms.

7.4 Additional charges may apply where:

(a) there are delays not caused by us, including waiting for keys, completion delays, or restricted access;

(b) the job takes longer than estimated due to factors outside our control;

(c) you request additional services or changes to the scope of work on the day;

(d) we incur parking, toll, or congestion charges in the course of the move.

7.5 All charges are payable in the currency and by the payment methods specified by us. Any applicable taxes will be included or itemised in your invoice.

8. Cancellations and Changes

8.1 If you need to cancel or change your booking, you must notify us as soon as reasonably practicable.

8.2 We may apply cancellation charges as follows, unless otherwise stated in your quotation or confirmation:

(a) cancellation more than seven days before the scheduled service date: no charge or a nominal administration fee, at our discretion;

(b) cancellation between seven days and 48 hours before the scheduled service date: a percentage of the quoted price may be charged to cover our losses;

(c) cancellation less than 48 hours before the scheduled service date or failure to be available on the day: up to 100 percent of the quoted price may be charged.

8.3 If you wish to change the date, time, or scope of the service, we will make reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in revised charges.

8.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including extreme weather, vehicle breakdown, accidents, or staff illness. In such cases, our liability will be limited to rescheduling the service or refunding any amounts paid for services not yet provided.

9. Liability for Loss or Damage

9.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in these Terms and Conditions.

9.2 We will not be liable for:

(a) normal wear and tear, or minor scratches and scuffs reasonably expected during a removal;

(b) damage to items that were already faulty, fragile, or in poor condition;

(c) damage arising from inadequate packing by you or a third party;

(d) loss of or damage to valuables such as jewellery, cash, documents, or items of exceptional value, unless we have agreed in writing to handle them and you have provided an accurate valuation.

9.3 We will not be liable for any indirect, consequential, or economic loss, including loss of profits, revenue, or opportunity, arising from or in connection with our services.

9.4 If we are found liable for loss of or damage to your goods, our liability will be limited to a reasonable cost of repair or replacement, subject to any agreed limits set out in your quotation or confirmation.

9.5 You must notify us in writing of any visible loss or damage as soon as reasonably possible, and in any event no later than seven days after completion of the service. Failure to do so may affect our ability to investigate and handle your claim.

10. Damage to Property

10.1 We will take reasonable care to avoid causing damage to property, including buildings, fixtures, and fittings during the move.

10.2 We are not liable for damage to premises where:

(a) it arises from pre-existing defects or structural weaknesses;

(b) we are required to move items in a way that a reasonable professional mover would consider unsafe or likely to cause damage, after we have warned you of the risk.

10.3 If we cause damage to property due to our negligence, you must notify us as soon as possible and give us a reasonable opportunity to inspect the damage and, where appropriate, arrange repair or compensation.

11. Waste, Disposal, and Environmental Regulations

11.1 We operate in compliance with relevant waste management and environmental regulations applicable to our service area.

11.2 We are not a general waste collection service. Any removal or disposal of unwanted items must be agreed in advance and may be subject to additional charges.

11.3 We reserve the right to refuse to remove or dispose of any items classed as hazardous or controlled waste, or any items that cannot be lawfully accepted at authorised disposal facilities.

11.4 Where we agree to dispose of items for you:

(a) you confirm that you have the right to authorise their disposal;

(b) we will take them to an appropriate facility or reuse outlet, as we consider suitable;

(c) you accept responsibility for any disclosure or removal of personal data or confidential information from items such as computers, documents, or storage media prior to collection.

12. Storage Services

12.1 If we provide storage, the terms of storage will be set out separately or included in your quotation. These may include separate charges, access arrangements, and insurance requirements.

12.2 Goods held in storage remain your property and at your risk, subject to any agreed cover. You are responsible for ensuring that your contact details and payment information remain up to date.

13. Insurance and Your Own Cover

13.1 We may hold our own insurance for liability in the course of our operations. This is not a substitute for your own household or business insurance for your goods.

13.2 You are encouraged to arrange additional insurance to cover your goods during packing, loading, Transport, unloading, and any storage, particularly for items of high value.

14. Events Beyond Our Control

14.1 We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, accidents, road closures, traffic conditions, strikes, or public emergencies.

14.2 If an event beyond our control occurs, we will notify you as soon as reasonably practicable and take reasonable steps to minimise disruption. Our obligations will be suspended for the duration of the event, and we may suggest a revised service date.

15. Complaints and Dispute Resolution

15.1 If you are dissatisfied with any aspect of our service, you should notify us as soon as possible so that we can seek to resolve the issue.

15.2 We will investigate complaints promptly and aim to respond within a reasonable time frame. You agree to cooperate with any investigation and provide relevant information or evidence.

15.3 If a dispute cannot be resolved informally, either party may pursue its rights in accordance with the governing law and jurisdiction set out below.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

17.3 These Terms and Conditions, together with your quotation and booking confirmation, constitute the entire agreement between you and us relating to the provision of services and supersede any prior discussions or agreements.

17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your service.

By confirming a booking with Removal Van Bromley or using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.